Pixel Enemy

PS4 “coffin” pictures detail how to send dead units back to Sony

Authored by

grim-fandango-grim-reaperWe’ve previously reported on how Sony was addressing the issues with their “estimated less than 1% failure rate” of PS4 units that shipped at launch. Well, if you were one of the unfortunate 10,000 or so who received a faulty machine, you most likely also received this PS4 “coffin” package recently which contains all you need…and all you need to know on how to return your dead machine.

PS4_Return

The outer shell of the coffin. Fairly nondescript.

PS4_Return2

The inner casing. Interesting to note how the foam frame is cut perfectly to keep the units from sliding in transit.

PS4_Return3

Instructions and sleeve to protect the dead machine in the frame.

PS4_Return4

A simple five step process for returning your machine.

PS4_Return5

10 to 14 day turnaround for repair and return.

It’s interesting that Sony had this all ready to go, meaning they anticipated some failures on launch – and kudos to them for having it all set. By the looks of the process, it seems pretty straightforward – which is what you want after you spend a chunk of cash on a machine you expect to work.

One thing to mention: Do not send bug infested PS4 units back to the company. See our take on that piece here.

Note: We found these pics at Art Mechanix.

  • Clancy Carr

    Well they’d WANT to have this organised beforehand, better than being left high and dry if even one person needs to send it back. Duh..

  • Guest

    Definitely not 10-14 day turnaround. Fedex took my brick on Tuesday, got my replacement on Saturday from Sony. They were very fast and their customer service was friendly. Hopefully this one holds up. All has been well today so far!

    • http://www.pixelenemy.com/ Rob Newberry

      Thanks Espo.

    • John

      hi there, did you get a complete brand new system in original packaging ?