Pixel Enemy

PS4 “coffin” pictures detail how to send dead units back to Sony

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grim-fandango-grim-reaperWe’ve previously reported on how Sony was addressing the issues with their “estimated less than 1% failure rate” of PS4 units that shipped at launch. Well, if you were one of the unfortunate 10,000 or so who received a faulty machine, you most likely also received this PS4 “coffin” package recently which contains all you need…and all you need to know on how to return your dead machine.


The outer shell of the coffin. Fairly nondescript.


The inner casing. Interesting to note how the foam frame is cut perfectly to keep the units from sliding in transit.


Instructions and sleeve to protect the dead machine in the frame.


A simple five step process for returning your machine.


10 to 14 day turnaround for repair and return.

It’s interesting that Sony had this all ready to go, meaning they anticipated some failures on launch – and kudos to them for having it all set. By the looks of the process, it seems pretty straightforward – which is what you want after you spend a chunk of cash on a machine you expect to work.

One thing to mention: Do not send bug infested PS4 units back to the company. See our take on that piece here.

Note: We found these pics at Art Mechanix.

8 comments on “PS4 “coffin” pictures detail how to send dead units back to Sony

  1. Well they’d WANT to have this organised beforehand, better than being left high and dry if even one person needs to send it back. Duh..

  2. Definitely not 10-14 day turnaround. Fedex took my brick on Tuesday, got my replacement on Saturday from Sony. They were very fast and their customer service was friendly. Hopefully this one holds up. All has been well today so far!

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