Pixel Enemy

GameStop manager threatens to release angry customer’s details over GTA V issue, gets fired

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High five dick 2

You know what sucks? When people abuse power. A GameStop manager got into an argument with a customer and then apparently threatened to give out his personal details.

The guy filming a the video below ends it by high fiving the GameStop employee, and cuts it off when she threatens to release his details. But, according to a YouTube comment she’s now been fired.

“I work for GS in the LA area. I am happy to report to all of you that this bitch has been fired as of today. She was a cunt to work for, and trust me when I say that we are all happy that she is gone. Also, she has done worse than just this. Just last year she was under investigation for fudging the numbers in her books because money and games were coming up missing. She talked her way out of it and pegged it on an innocent girl who just killed herself this past May. Burn in hell Chrys.”

Here’s a video of the incident:

Thanks, NeoGAF

254 comments on “GameStop manager threatens to release angry customer’s details over GTA V issue, gets fired

  1. Well that youtube comment, doesnt matter how much of an bitch she was or got what she deserved, was uncalled for …. But anyway , the customer is always right!

     
      • LMFAO you actually believe a youtube comment haha….I have a bridge I would like to sell you…….NO a youtube comment is never a credible source….

        Oh wait so you believe comments OK….HMMMMMMM

        I worked at that store and was in the back room when it happened that guy had been a problem all night and she was a ray of sunshine to work with….Everything that night went smoothly everyone was told several times they needed to have their photo ID to pick up their game, he opted not to pay attention and thought he was special…..

        There problem solved I typed it out so it must be true

         
        • I’m not sure why you went to that much effort to type that out. As I said, apparently she blamed a dead girl for stealing things. I don’t care if the youtube comment was correct or not, if it was then she deserved the comment. If people feel she deserved being fired then she deserved a shitty youtube comment. You must be close to her if you feel you have to rant like that, I didn’t even bother finish reading your post, after you make fun of someone I doubt they’ll bother reading anything you have to say.

           
  2. The customer is NEVER right. Anyone that believes that is a freaking moron and part of the cause of America going down the toilet.

     
      • What business and where? I will make sure to never be a patron there. Im sure thats why the US was so prosperous during the 50s/60s when the customer is always right motto was used the most right? Funny how customers are treated like this and morons like you wonder why no one is buying anything anymore.

         
        • And back then the “patrons” were not entitled dickweeds who expected everyone who spoke to them in a store to stroke their ego…..It’s probably morons like you who think you can act how ever you fucking want and people are just supposed to smile and tell you how great you are…..Morons like you are the reason MURICA is how it is

           
          • Well that blows. I am also banned from ign for some really butt hurt mod who hated that “i hope diablo 3 won’t suck anymore with the expansion release”.

      • Really? What Chicken-Shit Company do you run that condones this type of employement behavior?

         
    • Customer may never be right, customers may be stupid, but you grit your teeth and you do things the way they are supposed to be done. No matter how stupid a customer is, if they paid for food, items, et-cetera, you go through with the transaction. If the transaction requires valid ID, you tell them so. If they argue and try to substitute, you follow protocol and say your hands are tied. If they give you a hissy fit you send them on their merry way and move on.

      Customers are jackasses, but from the outside looking in, you might be the jackass too. It doesn’t matter though, you got a job to do, then do it and move on. Only a moron with a real masochist problem would willing throw shit at the fan, or fuel on the fire knowing their the ones who have to clean it up.

       
    • No….we don’t believe that, that is the rule of customer service, they are hardly ever right, but make them happy and both of you will benefit.

       
  3. the guy recording is such an asshole and everyone in the shop aswell they are laughing at him and making fun of him whata hell!

     
  4. Dude was acting like a little bitch. He seems anti social and lacks a sense of humor. Fucking idiot, bring your ID, buy your game, and get the fuck out.

     
    • He’s being humiliated by the whole store and you think he is lacking sense of humour? Are you f*cking retarded.

       
    • Ace you are pathetic and a retard. Nothing he did can justify being publicly ridiculed.

      The only fucking idiot around here is you.

       
      • No, it’s asshats like that guy an morons like you who keep this level of dickish entitlement. “The customer is always right”? Not if they’re being total assholes to people just doing their job.

         
        • you didn’t even see what happened before the incident to cause him to get angered so he might have been justified

           
        • Have you ever worked retail? 9 times out of 10 the customer is wrong, but that doesn’t change the fact that the customer is always right. Even when they’re wrong, they are right.

           
      • he was publicly ridiculed for being an idiot it is common sense that you need an ID for things such as this you sir are the retard for defending the guy in the first place simply because it is common sense you need an ID for things such as this maybe you and the other guy should use that brain of yours instead of being a dumb jelly head.

         
      • Wow, shut the fuck up. He was being ridiculed not because he forgot his id, but because he was being an asshole. You can tell by the way he’s talking to her in the beginning of the video. I think the retard is you.

         
      • Hey generationpolitics i think youre the fucking idiot because he deserved to be ridiculed. that was a huge midnight release and he was clearly holding up the line. Then he got all angry when everyone laughed at him so he decided hed get revenge from his sweaty armchair at home. he was clearly a fucking loser, no reasonable adult gets that worked up over a joke at a video game launch. And since you called ace a fucking idiot for calling it how it is, you sir a grade-A fucktard.

         
  5. The YouTube comment may as well read:

    “So, I saw this video of a GameStop manager trying to liven up a midnight release and instruct other customers to have their ID ready, and the ass who elected to cause a scene and stroke his ego rather than get his game and leave appeals to my inner douchebag. How can I make it sound like I’ve got inside information on the matter? I know! I’ll say the manager got fired! Wait, that’s not damning enough. Oh! I’ll throw in some nonsensical, generic and entirely unfounded story of embezzlement—maybe add a dash of employee suicide to make it heavier. But wait, where’s my credibility? Who am I kidding, this is the Internet; all I have to do is say ‘I live nearby’ and my testimony is bulletproof!”

    Then the internet explodes and people bandwagon themselves into the corner of “I’m a customer and am therefore right, and the staff is undoubtedly at fault.”

     
    • Which 99.9% of stores will tell you in advance to have your ID ready when you get to the counter…So it’s not like it was a surprise, if this dickweed gets pulled over does he whip out the business card and had it to the cop? With games like GTA the ESRB likes to send people out to these midnight launches to make sure that everyone has their ID checked…I know I worked the GTA 4 midnight launch and we were all clearly told

       
  6. She needs to sue for wrongful termination. That is total Bullshit. That assclown is lucky he wasnt at my local gamestop of id have drug his ass out side and stomped the piss outta him.

     
    • And you’d be in prison for assault. Keep on truckin, major bad ass. Also it’s an employee’s duty to remain respectable, not ridicule them as they are walking out of the store.

       
      • Respectable my ass, People getting butt-hurt over a joke gets people fired? this is
        ridiculous it was a joke the lady made a joke….. get over it jeez man
        what has life come to when people can fire other people just for making a
        joke….. This man was acting like child over this it is absolutely
        pathetic, and it makes me wish I didn’t have to associate myself with
        you lot. Thanks for dragging the human race down a few hundred million
        pegs.

         
        • If you wish not to associate yourself with “us lot” then don’t waste your time writing butthurt comments like you just mentioned.

           
          • Do you understand my comment at all? I am indeed butt-hurt yes I will admit that but here is the thing you do realize that stupid shit like this lady being fired is exactly the stupid shit that makes other countries laugh at us????? If I do not post this kind of important stuff that gets under peoples skin like yourself then who will???

          • You said don’t believe youtube comments, I believe that’s the source where it’s said she was fired..you’re contradicting yourself. Also, acting like a moron doesn’t help your point come across. I suggest you breathe and rethink things before you type. If you’re getting this stressed out from someone posting on here you’re screwed, the internet is full of trolls who will try and wind you up more, and succeed.

            And yes, I understand your comment. And as I said, you’re contradicting yourself, in basically everything you say :)

    • This chick is serious guys, stop antagonizing her. Also the guy in her pic there has the whole shaved head that’s never seen the sunlight and terrible facial hair thing going on, I wouldn’t fuck with her…

       
    • I think i would like to do this in front of you to see you try and drag me out side for a little piss stomping.

       
  7. If you pay attention to the video they weren’t just requiring the guy to show ID because of the game rating. He had also paid in full so they needed to verify he was the actual purchaser of the game. He was behaving like an idiot.

    The Game Stop manager was condescending and rude. She crossed the line when she threatened to reveal his personal information to the other customers so they could harass him. She was behaving like an idiot.

    The guy recording the footage was obviously just looking to exacerbate the situation and humiliate the customer. He was behaving like an idiot.

    Nobody here did anything right. Just three people behaving like idiots.

     
        • NO NO NO NO. It is her job to handle things as respectfully as possible. In that scenario the customer was being confrontational, rude, obnoxious and basically saying that he shouldn’t have to show his id when it is in the GS terms and conditions. She wished him well he said “oh i doubt that” she responded in sincerity, he said you won’t have my business anymore which is his right. then he left angrily smacking things disturbing other customers and making a scene. At that point he is disturbing the store and the business. She jokingly said we have his card you guys can email him. Email is not personal information according to the NSA as it can easily be accessed and deleted or filtered. He then rushed back in demanding for her personal information which is a no no.

          She took that case before gamestop and got hired back. On a very short leash but back as manager nonetheless. These comments about her on youtube hiding money then blaming it on a suicide girl were actually discovered to belong to the account of you guessed it the customer.

           
          • this has to be that manager. no one else is so amazingly stupid to leave a comment so biased like this.

      • And your point if it’s fully paid they have to have photo ID to verify that you are you …..Otherwise some douche nozzle that couldn’t be bothered to whip out their ID for 2 seconds gets mad that his pre-order disappeared…..It’s a store policy

         
        • It is not a store policy. I got to midnight releases all the time (at 2 different gamestops depending on the state im in at the time) and they never have had me show my ID

           
        • ‘supermintendo’ just mentioned she had the receipt for purchase. ID was required for purchase but not necessarily for pick-up.

          I too have never had to show ID for pick-up of a game where I have already paid for it and had receipt.

           
      • I have had times were i had to show id to preorder a game. Most other pickups were just showing receipt of preorder. Other i just gave my phone number and done.

         
      • the gamestop card is the only exception to the rule. as it has all of the info from you’re id when you “buy” it. but given his stance towards them i don’t think he had one.

         
    • Not really. There are many ways to verify a purchase and a photo ID is not the only one. Did they even mention that to him when he pre-ordered it?

      He wasn’t behaving like an idiot. He was acting like ALL consumers should and employing his consumer rights by stating he wasn’t going to be doing business with them again. Are we living in a world now where asserting your right is now behaving like an idiot? No wonder there is non-stop wars and Wall Street can steal everything. Challenge anything and ‘you’re and idiot’.

      What exactly did he do that was ‘behaving like and idiot’, and WHY.

      Not having a photo id is not one of them. Informing the store that their policies are directly leading to losing a customer is not another one.

      It doesn’t take a moron to read her body language throughout the entire encounter. The use of her hands, the condescending tone she was using, etc.

      Then as he was leaving, she threatens him. Responding to a threat isn’t acting like an idiot, NOT responding to a threat is. As he’s walking out the door how does he know she’s joking? Hell some people treat it like a joke, and then secretly act on it. Who is to know, especially as you’re 30+ feet away and walking out the door. Meanwhile your info, which she has threatened to spread around is with her and a group of people and being filmed.

      The guy was 100 percent right. Informed the business their crazy practices lost a customer (or how she wrongly implemented Gamestop’s practices…as I’ve used a phone number to use my edge card, and it could have been the same here).

      The risk of Gamestop getting screwed out of $30-40 (because they don’t pay retail price) is very low. The risk of losing customer after customer who will spend hundreds if not thousands on games in a given time period and looking like a moron company is much higher. You’ll rub 1000 people the wrong way, if not more, before getting screwed by 1. Any company that goes about it differently is run by a bunch of morons. These are the sorts of things that companies need to error on the side of the customer. She didn’t.

      Someone take a business card from, say, a bank teller or something, and on the next game that releases on midnight, go up to your local gamestop and try to pick up a pre-order. Yeah, exactly.

      What next, your local pizza place doesn’t make your pizza because you couldn’t show them a photo id over the phone? So you show up and have to wait 20 minutes because they didn’t start making it? Yeah that’ll be good for the customer.

      In business there are sometimes where things aren’t perfect and there is some risk. This is one of them. Instead of realizing this, she makes belittles and threatens him.

      The guy absolutely did right. He told the representative of Gamestop, the manager, that because of HOW they applied their policies to him, he was not going to be their customer any longer. After he was threatened he went back in and got the manager who just threatened him his info (which she didn’t want to give…oh the irony) so she could inform corporate how the manager of this particular store was treating its customers directly reflecting on Gamestop at large.

      Dude did everything right. What did some people want him to bend over or beg for mercy that he did follow the easiest path with their arbitrary rules? Did some people want him to ignore the threats? Did some people want him to not report how he was treated so that maybe you walk into that store and get treated similarly?

      Dude was 100 percent right, she was 100 percent wrong.

       
      • YEP it’s mentioned to EVERYONE that you need a photo ID to pick up your reservation…So It’s not something new they’ve only been doing it for several years….Only a moron would think that a business card would fly as photo ID

         
      • He certainly was behaving like an idiot. He expected to be able to use a business card as valid ID not only to pick up an “M” rated game, which the retailer is required to check ID for, but one that he had paid for in full. If that were considered valid ID, anyone who knows this guy could have printed up a business card with his name on it and picked up his fully paid for game. Every time I’ve ever pre-ordered something at Game Stop they required ID to pick it up. That is not only to protect them but to protect you.

         
        • You still need the receipt too. They were just asking for ID on top of having the receipt for purchase. The ID would have been checked at purchase time and need not be checked (for age purposes) at pick-up, only at purchase time.

          The game as mentioned was already completely purchased for.

           
          • If you don’t have the receipt, the government issued ID (key words: government issued.. People would come in with school IDs all the time), is proof.

          • however when he goes to pick up the completely purchased game he needs to verify that he is the one is was reserved under. Make sure he didn’t just steal the receipt from a friend. Business Card won’t cut it because the info they took down was off of his i.d.

        • You couldn’t be more wrong. The store is not provided to ID every transaction of an M rated game, only when there is reasonable doubt about the age of the customer. The man was clearly over 21.

          He also had his receipt, which is all he needs, plus his store card (which would be registered to the system) His business card should of been more than enough to back up his identity which he shouldn’t of needed to confirm anyway BECAUSE HE ALREADY PURCHASED THE GAME.

           
          • Hey Matt go look at Gamestops conditions, it Says BRING A COPY OF YOUR PHOTO ID WHEN PICKING UP GAMES. Sure a lot of stores dont follow that rule but that doesnt give this guy the right to throw a hissy fit, his parents seriously failed him. also let me get this straight, all i have to do is take someones receipt and a business card then i can roll to gamestop and steal their game? Sign me up!

            Your a fucking moron MAtt

          • Bro, I hate to be that guy, but when you’re calling someone a moron, don’t fudge up on the most common grammar mistake of this era and by which ppl judge idiots.

          • ‘Bro’ is right, you are moron and a fucking prick. One thing is for sure, you are completely clueless in the ways of pickup order stealing 101.

          • my local donut shop has a stack of business cards for over 15 business that i can just take one as i please. so having a business card does not prove who you are esp if it is being used to prove if you paid for something that you are picking up. anyone with a printer and eye balls can make a business card in MS paint. a legit photo ID is a bit more difficult.

          • The donut store’s business cards don’t have your name or personal e-mail on them though, or a corresponding gamestop store card with the exact same name on, or a receipt with the same store card’s number on it.

          • well im just saying its easy to fake info. i once found a wallet on the side of the road, all important stuff had been removed like the govt issued ID and money but the rest was there. stuff like receipts and business card and stuff. so if i had found a reciept in the wallet that made it clear this person had preorderd and paid in full for a game at gamestop i could have gone there with either a card from the guys wallet or one i made up and the receipt and picked up his game easily. unless they asked for legal ID that is.

          • Think about it. Anyone who had access to his receipt or pre-paid info, store card, CC into, can then easily pose as him and pickup product. Anyone can forge a business card on a printer in minutes. The only thing that prove 99% prove you are, who you say you are, is a government issued photo ID. This policy would not be in-place, if there weren’t a bunch of people out there trying to steal pre-paid pickup orders.

            I used to work in a retail store that had the same ID policy as Game Stop, and almost every other day we would have some thief, claiming to be the original purchaser show up with a purchase receipt, (some came in with business cards) and NO photo ID.. only to have the REAL purchaser show up the same day who had Photo ID and be a completely different person. This pre-order identity theft scam happens a lot!

          • Must be a genius man, totally other guy with the same purchase receip ? Hum, sound like this policy prevent big scams like sending your own friend picking up your own game…

      • I work in retail, and from what the video shows the customer was completely out of line. Now we dont know how it all began, but i dont care what you think the customer is not always right. Seems like this guy has a temper and decided he wanted to be vindictive. You can hide behind the “customer is always right” bullshit but he had absolutely no right to get her fired. Also this is the reason people are rude to you in customer service, assholes like him get away with whatever they want because they are the “customer.”

         
        • people like you are why so many people avoid retail. This guys behavior isnt right no, but the mamagers behavior is even more out of line since she is supposed to be a professional and management. the customer is expected to behave like a decent person but he is not on the clock and being paid to represent a company like the manager is. she got what she deserved and he did to since he looks like a toolbag in the process.

           
        • You are a clueless moron. He had every right to get her fired, and he could have done more. I would have sued. She made a public comment that she would release his private information to the public. If you are trying to defend that, get out of working where you CLAIM you do.

           
      • guy did nothing right. He didn’t adhere to the game buying policies. He was rude and condescending as well as confrontational. she didn’t handle it the best way but she didn’t deserve to lose her job over it.

        And just to clarify she didn’t. She threatened to sue gamestop under wrongful termination since the issue stemmed from the customer not following GS terms and conditions. she received a month suspension with no pay and is back as manager. rightfully so.

        she didn’t do anything wrong. yes when you say she threatened to release his “personal info” FYI email isn’t personal its public because of NSA regulations.

        Also don’t be fooled by these bumbling idiots who say she threatened him with it. She jokingly implied in the most blatant sarcastic way imaginable. The customer was in the wrong her for responding to her you are very welcome with a snivy “oh i doubt that” should’ve just shut the hell up said have a nice day and not been a dick.

        Hope he’s banned from gamestop as a whole. I would’ve thrown his ass out of my store and banned him on the spot. Absolutely no call for how he was behaving.

         
      • this has to be that customer. no one else is so amazingly stupid to leave a comment so biased like this.

         
    • Big difference between a harmless idiot (the customer), a criminal idiot (the manager), and a toady (the idiot filming).

       
  8. Customers are idiots ALL the time. If you can’t handle the stupidity WHY ARE YOU IN CUSTOMER SERVICE? She was acting like a condescending passive aggressive fucking bitch. What a great CUSTOMER SERVICE agent.

     
  9. good what was with all the stupid whiteknights defending the girl with no reason because they have never seen one in public that hoe got what was coming to her stupid bitch cant act like that and be a mother fucking manager

     
    • Are you an idiot? The dude tried to use a BUSINESS CARD instead of a photo ID to pick up a reserved copy. He’s a moron. And here’s the thing. He just gave his business card to her. You do realize she can do what she wants with that right? It’s public info now

       
      • Negative. Regardless of how the manager acquired the information she is not at liberty to share customer information to the public. Especially not in a vindictive way that she suggested she would… which was to give it to other customers so they could contact him with negative response to his interactions in the store.

         
        • It was a joke get over it I’m sure she didn’t give out the information people like you make me sick it was a joke when she gives out the information that is when you act.

           
          • No. You act on the threat of such actions. Otherwise she gets away with her obviously belittling antics to customers.

        • BTW! once a card like that is given out it is within that persons possession he or she may do whatever they like with it.

           
          • As a manager of Gamestop she can’t. She can be fired for releasing customer information. Again, regardless of how she gets information… she can’t release customer information without risk of being fired. And it was not a Joke on her part, it was an obvious retaliatory remark that should never come from a person in charge of a sales market.

  10. You have a business card. You hand out your business card. You’re suddenly not allowing your email to be public information? Pure BS, this guy got called out on holding up a line, being an idiot, and then pretending like he knows the law.

    The only thing stupider than this guy is this website using YOUTUBE as a source. Not sure if you’re aware but anyone can comment there and make up stories. Crazy right?!?

     
  11. You know what really sucks? When “reporters/journalists” use youtube comments as sources. That’s totally credible info right there.

     
  12. I didn’t pick up on it at first, but the guys defending this asshole, did you notice he states in the video “you threatened to give out my PUBLIC information”?

     
    • he probably meant “information to the pubic” or “private information.” Regardless of what he said anyway, she shouldn’t be ridiculing customers in her place of employment. Stop being a fucking idiot.

       
      • Yes, because it’s totally ok to be an entitled jerk off and think you deserve to circumvent the companies policy, right? This “the customer is always right” bullshit is what keeps assholes like this behaving like spoiled children.

         
          • I think you’ve got enough up yours for the both of us. I’m actually arguing AGAINST what corporate does, smart guy.

        • yeah right. Imagine waiting on this bitch when shes your customer if this is what she is like when shes working as a manager to her customers.

           
  13. You can bet with the game being GTA 5 all employees were told to ensure they got ID so Gamestop could not get blamed for selling the game to kids.

     
    • Are you serious? there is a thing called the first amendment… it was a joke dude.
      this is
      ridiculous it was a joke the lady made a joke….. get over it jeez man
      what has life come to when people can fire other people just for making a
      joke….. This man was acting like child over this it is absolutely
      pathetic, and it makes me wish I didn’t have to associate myself with
      you lot. Thanks for dragging the human race down a few hundred million
      pegs.

       
        • Not every comment troll :) you are a low life internet loiterer thus I shall stop replying because your opinion does not matter nobody cares.

           
      • PSST, SHE WORKED IN CUSTOMER SERVICE! She is there to serve the customer, not humiliate him regardless of the situation. Btw, if you reply I won’t because I know you’ll just troll.

         
        • Just because someone is in customer service doesn’t mean they have to take crap from people that are disrespectful. I work in customer service and I don’t let anyone, I mean anyone disrespect me. They can treat me like a person and they will get the same back.

           
      • It was a bad joke.There are a million other things she could have joked about. Yes freedom of speech is a great right but sometimes it is abused as in this case. Never mix business with pleasure….dude.

         
  14. “go play game and steal something bro”
    “go steal something in the game”
    lolz

    the guy was just dense.
    if the lady was rude to him or whatever, then don’t buy the game, leave and complaint.
    What’s the point in buying the game, standing there arguing.

    why ask for last name? she gave him the name and phone number.

    this is just retarded.

    *in another news: Michael just ran over a man dressed in thongs”

     
    • Because he reserved the game and because she humilliated him in front of a lot of jerks, thats why he ask for her neme so he can complain properly.

       
      • where you there when it happens?
        how do we know the man did not annoy the manager first? or the manager was the first to draw first blood?

        the manager gave her name and number, that’s enough.
        why should she give her last name?

         
        • So if you go and annoy a manager she has the right to bully you with a horde of assholes. Be realistic man that woman is in her place of work and is getting payed to help customers not to be condecending. I dont approve the guy behavior but the manager has a higher standard of how to behave, just look at her hight fiving a douche just for that she is guilty. And if you look well the guy behaved properly and speak well and respecfully even when called loser and virgin by the other guys the girl was entertaining.

           
          • Trust me..when you deal with angry customers all the time, you will “stop giving a sh*t” to them or to people.

            Isn’t the manager a human? does the manager have the right for a customer to be difficult to her?

            why was the manager acting like that?
            -because she doesn’t have time for rude customers at this time.
            -it’s 12am midnight and she’s up here working just to serve customers (therefore she DOESN’T need rude customers)

            all she did was make a joke about his email, and the guy came back trying to get contact so he can report her.
            this is all nonsense and waste of time.

            anyway i think the whole thing started because he was asked for ID.

          • I know what it is to deal with customers and I hate it, thats why you get paid, to behave professionally even when the customer suck.

          • so advisor/clerk/manager get paid to be insulted by customers?
            eh i don’t think so!

            there are signs and posters in shops saying “our staff did not ask for abuse, don’t do it” example.
            some customers are just difficult to deal with and want to exaggerate matters. Let them go, who cares if you lose annoying customer?

          • This was not the case just look at the video without preconceptions. Treat a motercycle guy like that with sarcasm and wit like that you get beat up, not just accused. If you are miserable at your job just quit and dont take it agains customers.

  15. Good glad she got fired, that is disgusting way to act as a professional. the consumer was agitated but who would not with her being sarcastic and showing off for the young boys…

    Then as the man is walking out the door yells out that she is going to give out his Email address so the others can thank him for their wait…

    Please… if I owned a business there is no way any employee would be working or me that did this… she would have been fired on the spot..

    Joke or not… I need to know my information is protected.. they ask for a lot sometimes for you license number, address, phone number and e mail… If I was an consumer there waiting to collect my game and just witness this… i would have complained and would have been worried about my information…

    IT is sick how she acted…

     
    • IMO its not about the info, its about the bitchiness. I crack jokes with customers all the time but to laugth with them, never at them, at least not in their face, thats not cool in any situation no evn hight school anymore.
      Its obvious she will not give any info away to hurt the guy, she is just making him feel bad for making other wait more, while laugthing at him.

       
      • Life is too damn short… and if you get in a bad situation or make a mistake there is nothing wrong with laughing it off.

        But this woman was not doing that at all. Life is to damn short people. we all have had bad days we all have had hard times. A little Common sense, I little understanding and lot of accountability would take us as a people a long long long ways…

         
      • The video speaks for it self.

        She is responsible for her own actions. No one forced her to be an ass.

        People that think they can go around and shit on others and not think that there are repercussions for their actions need to grow up.

        Like yourself.

        They need to grow up and use a little more common sense.

         
  16. I highly doubt she was fired within 24 hrs of this happening. Businesses don’t do things like this over the phone, video or no video they would have a meeting with her which would take a day or two, then discus it at a regional level. Today, no one gets fired that easily unless you do something a hell of a lot worse than this. This is nothing. Not even news. Stuff like this happens at every store, in every type of retail, everyday.

     
    • Hell no things like this dont happen, its mostly the other way around the customer treat bad the personal. Thats not ok, but its way worst when the personal treat bad a customer.

       
        • I dont like paying for e stuff, I prefer physical and feel like I got something.But you are rigth about the midnight release, I hate all that stuff, lines for a game, lines for a phone, that started as marketing and people became dumb and do it all the time. As for me I will buy taht game when its cheap and with all dlcs. For 19.99.

           
  17. People getting butt-hurt over a joke gets people fired? this is ridiculous it was a joke the lady made a joke….. get over it jeez man what has life come to when people can fire other people just for making a joke….. This man was acting like child over this it is absolutely pathetic, and it makes me wish I didn’t have to associate myself with you lot. Thanks for dragging the human race down a few hundred million pegs.

     
    • Omg you are stupid as fuck. Great job copying and pasting your dumbass comment from youtube. She’s not getting fired for making a joke.

       
      • Yea i copied from youtube because guees what :O!!! I AM rk3yb0arD!!! OMG!!! :O!!!! and yes she got fired for a joke about giving the email out there is a thing called sarcasm! learn it you ignorant buffoon.

         
        • Is sarcasm at the customer expense, imagine if you go to the store and thecashier just make fun of you for something, yes is a joke. But guess what she is not getting paid to crack jokes.

           
    • Just one point, if he was acting like a child, was she acting like a mature professional? If someone buying a game is immature, same can be said for those that work at the retailers, especially that girl

       
    • No. Just no. If you work in customer service, and are making a joke at a customers expense, you deserve to be reprimanded. It is called customer service because you exist to service the customers needs. She acted completely unprofessionally and inappropriately. She was trying to make him look like a fool in front of other customers, that is completely unacceptable. If he was unhappy with their service she should have shut her mouth, and tried to keep the customer happy until he left. Glad she got fired.

       
  18. dumb bitch deserves what she got. Acting like a bitch trying to impress the nerds. Looks like he just got pissed as she tried to run her mouth as HE WAS LEAVING

     
    • Thats ecxactly what happened thank you, an old girl past her prime trying to be cool in front of others, you can tell she was performing for the other guys.

       
  19. funny, i’ve read through heaps of these comments, but what i don’t see
    is anyone doing any research, just giving their opinion. Here’s some
    information for you:

    In the GameStop Code of Standards, Ethics and Conduct it states:

    All GameStop Associates will treat every co-worker, customer and vendor with courtesy, dignity and respect.

    Any
    Associate who engages in any form of harassment or discrimination, or
    who retaliates against another Associate for reporting harassment or
    discrimination, will be subject to corrective action up to and including
    termination of employment.

    Should she have been fired? Most
    definitely as she has broken the agreement of her employment. Was she
    joking? She very may well have been. The respectful response would
    have been to deny the sale of the game to the customer until he provided
    suitable identification as required by the store policy. She took
    matters into her own hands to redeem herself in front of other store
    customers which was unacceptable and suffered the consequences which she
    should have been fully aware of in agreeing to company policy

     
    • Not to mention all GameStop employees sign a contract upon hiring stating they will not take photos or videos inside the store, and instruct all customers not to do so. Anything taped and used against them will also result in termination.

       
  20. ALSO, her having the back door open with all those customers in the store is a loss prevention policy breaker, and she would be fired for that alone.

     
  21. the manager was being a total bitch and didn’t need to make that comment about his personal info as he was walking out.

     
  22. This article is unprofessional as they were. The writer is using a “Youtube comment” as a source. You don’t do that. Lost all credibility there just believing this one comment.

     
  23. Why are you giving this cock sucker views on his youtube channel of stolen videos that he adsenses, view it on liveleak you stupid cunts.

     
  24. Did you really use your resource site as “according to a comment on youTube”. ??b. Terrible journalism.

     
  25. How is this an abuse of power? As far as I know it is required she get his ID before giving him the game. Also she only joked about giving his business card to other people. The information can’t be called sensitive and private if you, yourself are making it public by….handing it out on a fucking business card.

     
  26. Well, it seems to me that the manager, being a manager of a retail store, should of known better than to behave like a rude imbecile. A simple way to avoid this would of been for her to say something like “Oh, I’m sorry sir, but it’s policy to verify with a photo ID” and leave it at that. That way, if he still chose to act like a dick, it’s on him alone. And you NEVER should try to whip up a crowd of most likely half drunk or stoned kids to rally them against a customer (yeah, I said it, who else really needs to be there at midnight?). Someone could get hurt in an altercation she instigated putting the company at fault legally. Let’s not forget, as cool as games are and I love them myself, they are still toys, and nothing more.

     
  27. She wasn’t fired for asking for photo id.
    She was fired for being a condescending twat and treating the customer like complete crap. She deserved to lose her job and I hope she ends up scrubbing toilets.

     
  28. I live in a third world country. :( I have sit through countless time where (shop) owner mocking/ridiculing other customer (in front of me) and as a customer I didn’t like that. I always envy developed countries for having strong consumer protection law and the freedom their consumers get. After watching this I am not so sure.

     
  29. its funny because the pathetic faggot recording thats on the blondes side, in the end….help get her fired.

    good job, its what she deserves

    as for the retard recording…..try whiteknighting some more you fucking moron lmao….GG getting her fired.

     
  30. Is it really fair to call the guy a moron because he thought a business card would be enough? Okay sure, it says everywhere bring a photo ID. But not everyone takes that seriously. Maybe as he was going in he realized he didn’t have his ID on him and that the manager would just let him have his game with a business card. If not, fine, whatever, go get your ID. I’m not sure how he reacted to that, but just calling him an idiot because he forgot his ID is wrong. People forget their IDs.

    Now, as for the manager, she was bitchy. She didn’t need to be that way. Regardless of how frustrated you are with people who think you may go easy on the rules, I don’t understand why that has to rustle your jimmies so much that you have to start insulting the customer by speaking to him/her in a condescending tone and humiliating him in front of everyone.

    And my god, I can’t stand those other customers in the line. Why the hell did the guy even record this? Why do they have to play a part in embarrassing this guy? I mean yeah, you could say it was dumb for him to get all mad about having to show his ID, but c’mon, you’re just gonna label him as an idiot now and point it out for everyone to hear? And then that sarcasm and snickering. Just makes me sick. I just think everyone was in the wrong here.

    That guy should remember to bring his ID, the manager should be able to behave professionally, and everyone else in line should cut it with the annoying, disrespectful, and just overall asshole attitude. Get your game and move on.

     
  31. LISTEN CLOSELY, she said,” If you all have his business card, you want to email him thank him for holding up the line.” Yes, IF YOU….she didn’t offer his email out. She said IF YOU ALL HAVE HIS BUSINESS CARD…

     
  32. I am curious to find out what blog system you happen to be working with?
    I’m experiencing some minor security problems with my latest site and I’d like to find something more safeguarded.
    Do you have any recommendations?

     
  33. Good day! This post couldn’t be written any better! Reading through this post reminds me of my previous room mate!
    He always kept talking about this. I will forward this post to him.
    Pretty sure he will have a good read. Thank you for sharing!

     
  34. Whoa! This blog looks just like my old one! It’s on a completely different subject
    but it has pretty much the same layout and design. Great choice of colors!

     
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    {I love|I really like|I enjoy|I like|Everyone loves} what
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    I’m {looking|planning|going} to start my own blog {in the near future|soon} but I’m
    having a {tough|difficult|hard} time {making a decision|selecting|choosing|deciding} between BlogEngine/Wordpress/B2evolution and Drupal.
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    P.S {My apologies|Apologies|Sorry} for {getting|being} off-topic
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    browsers|browsers} and I must say this blog
    loads a lot {quicker|faster} then most. Can you {suggest|recommend} a good {internet hosting|web hosting|hosting} provider at a {honest|reasonable|fair} price?
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    it!|
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    off the screen in {Ie|Internet explorer|Chrome|Firefox|Safari|Opera}.
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    browser|internet browser|browser} compatibility but I {thought|figured} I’d post to let you know.
    The {style and design|design and style|layout|design} look great
    though! Hope you get the {problem|issue} {solved|resolved|fixed} soon. {Kudos|Cheers|Many thanks|Thanks}|
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    Just wanted to {tell you|mention|say} keep up the {fantastic|excellent|great|good} {job|work}!|
    Greetings from {Idaho|Carolina|Ohio|Colorado|Florida|Los angeles|California}!

    I’m {bored to tears|bored to death|bored} at work so I decided to {check out|browse} your {site|website|blog}
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    Its {like you|such as you} {read|learn} my {mind|thoughts}!
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    {I really|I truly|I seriously|I absolutely} love {your blog|your site|your website}..
    {Very nice|Excellent|Pleasant|Great} colors & theme.
    Did you {create|develop|make|build} {this website|this site|this web site|this amazing site} yourself?
    Please reply back as I’m {looking to|trying to|planning to|wanting to|hoping to|attempting to} create {my own|my very own|my own personal} {blog|website|site} and {would like to|want to|would
    love to} {know|learn|find out} where you got this from
    or {what the|exactly what the|just what the} theme {is called|is named}.
    {Thanks|Many thanks|Thank you|Cheers|Appreciate it|Kudos}!|
    {Hi there|Hello there|Howdy}! This {post|article|blog post} {couldn’t|could not} be written {any better|much better}!

    {Reading through|Looking at|Going through|Looking
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    roommate! He {always|constantly|continually} kept {talking about|preaching about} this.
    {I will|I’ll|I am going to|I most certainly will} {forward|send}
    {this article|this information|this post} to him. {Pretty sure|Fairly certain} {he will|he’ll|he’s going to} {have a good|have a very good|have a great} read.

    {Thank you for|Thanks for|Many thanks for|I appreciate you for} sharing!|
    {Wow|Whoa|Incredible|Amazing}! This blog looks {exactly|just} like my old
    one! It’s on a {completely|entirely|totally} different {topic|subject} but it
    has pretty much the same {layout|page layout} and design.
    {Excellent|Wonderful|Great|Outstanding|Superb} choice of colors!|
    {There is|There’s} {definately|certainly} {a lot to|a great deal
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    {I like|I love|I really like} {all the|all of the} points {you made|you’ve made|you have made}.|
    {You made|You’ve made|You have made} some {decent|good|really good} points there.
    I {looked|checked} {on the internet|on the web|on the net} {for more info|for more information|to find
    out more|to learn more|for additional information} about
    the issue and found {most individuals|most people} will go along
    with your views on {this website|this site|this web site}.|
    {Hi|Hello|Hi there|What’s up}, I {log on to|check|read} your {new stuff|blogs|blog} {regularly|like every
    week|daily|on a regular basis}. Your {story-telling|writing|humoristic} style is {awesome|witty}, keep
    {doing what you’re doing|up the good work|it up}!|
    I {simply|just} {could not|couldn’t} {leave|depart|go away} your {site|web site|website} {prior to|before} suggesting that I {really|extremely|actually} {enjoyed|loved} {the standard|the usual} {information|info} {a person|an individual} {supply|provide} {for your|on your|in your|to your} {visitors|guests}?
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    new posts|
    {I wanted|I needed|I want to|I need to} to thank you for this
    {great|excellent|fantastic|wonderful|good|very
    good} read!! I {definitely|certainly|absolutely} {enjoyed|loved} every
    {little bit of|bit of} it. {I have|I’ve got|I have
    got} you {bookmarked|book marked|book-marked|saved as a favorite} {to check out|to look
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    {Hi|Hello|Hi there|What’s up}, just wanted to {mention|say|tell you},
    I {enjoyed|liked|loved} this {article|post|blog post}.
    It was {inspiring|funny|practical|helpful}.
    Keep on posting!|
    I {{leave|drop|{write|create}} a {comment|leave a response}|drop a {comment|leave
    a response}|{comment|leave a response}} {each time|when|whenever}
    I {appreciate|like|especially enjoy} a {post|article} on a {site|{blog|website}|site|website} or {I have|if I have}
    something to {add|contribute|valuable to contribute} {to the discussion|to the conversation}.
    {It is|Usually it is|Usually it’s|It’s} {a result of|triggered by|caused by} the {passion|fire|sincerness} {communicated|displayed} in the {post|article} I {read|looked at|browsed}.
    And {on|after} this {post|article} GameStop manager threatens to release angry customer

     
  36. Hurrah! After all I got a web site from where I can in fact obtain useful information regarding my
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  37. Amazing! This blog looks just like my old one!
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  38. Greetings! This is my first visit to your blog!
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  39. Rigut noա it looks like WordPress iss the top blogging platform out there right
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    long run} and {it is|it’s} time to be happy. {I have|I’ve} {read|learn} this {post|submit|publish|put up} and
    if I {may just|may|could} I {want to|wish to|desire to} {suggest|recommend|counsel} you {few|some} {interesting|fascinating|attention-grabbing} {things|issues} or {advice|suggestions|tips}.
    {Perhaps|Maybe} you {could|can} write {next|subsequent} articles {relating to|referring to|regarding} this article.
    I {want to|wish to|desire to} {read|learn} {more|even more} {things|issues} {approximately|about}
    it!|
    {I have|I’ve} been {surfing|browsing} {online|on-line} {more than|greater than} {three|3} hours
    {these days|nowadays|today|lately|as of late}, {yet|but}
    I {never|by no means} {found|discovered} any {interesting|fascinating|attention-grabbing} article like yours.
    {It’s|It is} {lovely|pretty|beautiful} {worth|value|price} {enough|sufficient} for me.
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    owners|website owners|web owners} and bloggers made {just right|good|excellent} {content|content material} as {you
    did|you probably did}, the {internet|net|web} {will be|shall be|might be|will probably be|can be|will likely be}
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    this time} me also commenting {here|at this place}.|
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    back|return|revisit} {once again|yet again} {since I|since i
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    I’m definitely {enjoying|loving} the information. I’m {book-marking|bookmarking} and will
    be tweeting this to my followers! {Terrific|Wonderful|Great|Fantastic|Outstanding|Exceptional|Superb|Excellent} blog and {wonderful|terrific|brilliant|amazing|great|excellent|fantastic|outstanding|superb} {style
    and design|design and style|design}.|
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    Keep up the {superb|terrific|very good|great|good|awesome|fantastic|excellent|amazing|wonderful} works guys I’ve {incorporated|added|included} you guys to {|my|our|my personal|my own} blogroll.|
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    I’m {looking|planning|going} to start my own blog {in the near future|soon} but
    I’m having a {tough|difficult|hard} time {making a decision|selecting|choosing|deciding} between BlogEngine/Wordpress/B2evolution and Drupal.
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    together} and share {opinions|thoughts|views|ideas}.
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    running off the screen in {Ie|Internet explorer|Chrome|Firefox|Safari|Opera}.

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    browser|internet browser|browser} compatibility but I {thought|figured} I’d post to let you know.
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    interested in hearing. Either way, great {site|website|blog} and
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    while|some time} now and finally got the {bravery|courage} to
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    your {site|website|blog} on my iphone during lunch break.

    I {enjoy|really like|love} the {knowledge|info|information} you {present|provide} here and can’t wait to take a look when I
    get home. I’m {shocked|amazed|surprised} at how {quick|fast} your blog loaded on my {mobile|cell phone|phone} ..

    I’m not even using WIFI, just 3G .. {Anyhow|Anyways},
    {awesome|amazing|very good|superb|good|wonderful|fantastic|excellent|great}
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    You {seem|appear} {to understand|to know|to grasp} {so much|a lot}
    {approximately|about} this, {like you|such as you} wrote the {book|e-book|guide|ebook|e
    book} in it or something. {I think|I feel|I believe} {that
    you|that you simply|that you just} {could|can} do with
    {some|a few} {%|p.c.|percent} to {force|pressure|drive|power} the message {house|home} {a bit|a
    little bit}, {however|but} {other than|instead of} that, {this is|that is} {great|wonderful|fantastic|magnificent|excellent} blog.
    {A great|An excellent|A fantastic} read. {I’ll|I will} {definitely|certainly} be back.|
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    for audio songs {current|present|existing} at this {website|web site|site|web page} is {really|actually|in fact|truly|genuinely} {marvelous|wonderful|excellent|fabulous|superb}.|
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    similar one and i was just {wondering|curious} if
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    plugin or anything you can {advise|suggest|recommend}? I get so much lately it’s driving me {mad|insane|crazy} so any {assistance|help|support} is very much appreciated.|
    Greetings! {Very helpful|Very useful} advice {within this|in this particular}
    {article|post}! {It is the|It’s the} little changes {that make|which will make|that produce|that
    will make} {the biggest|the largest|the greatest|the most
    important|the most significant} changes. {Thanks a lot|Thanks|Many thanks} for sharing!|
    {I really|I truly|I seriously|I absolutely} love {your
    blog|your site|your website}.. {Very nice|Excellent|Pleasant|Great} colors & theme.

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    Please reply back as I’m {looking to|trying to|planning to|wanting to|hoping to|attempting
    to} create {my own|my very own|my own personal}
    {blog|website|site} and {would like to|want
    to|would love to} {know|learn|find out} where
    you got this from or {what the|exactly what the|just what the} theme {is called|is named}.
    {Thanks|Many thanks|Thank you|Cheers|Appreciate it|Kudos}!|
    {Hi there|Hello there|Howdy}! This {post|article|blog post} {couldn’t|could not} be written {any better|much better}!

    {Reading through|Looking at|Going through|Looking through} this {post|article} reminds me of my previous roommate!
    He {always|constantly|continually} kept {talking about|preaching about} this.
    {I will|I’ll|I am going to|I most certainly will} {forward|send} {this article|this information|this post} to him.
    {Pretty sure|Fairly certain} {he will|he’ll|he’s going
    to} {have a good|have a very good|have a great} read.
    {Thank you for|Thanks for|Many thanks for|I appreciate you for} sharing!|
    {Wow|Whoa|Incredible|Amazing}! This blog looks {exactly|just} like my old
    one! It’s on a {completely|entirely|totally} different {topic|subject} but
    it has pretty much the same {layout|page layout} and design.
    {Excellent|Wonderful|Great|Outstanding|Superb} choice
    of colors!|
    {There is|There’s} {definately|certainly} {a lot to|a great deal to} {know about|learn about|find out
    about} this {subject|topic|issue}. {I like|I love|I really like} {all the|all of the} points {you made|you’ve made|you have made}.|
    {You made|You’ve made|You have made} some {decent|good|really good} points
    there. I {looked|checked} {on the internet|on the web|on the net} {for more
    info|for more information|to find out more|to learn more|for additional information} about the issue
    and found {most individuals|most people} will go along with your views
    on {this website|this site|this web site}.|
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    every week|daily|on a regular basis}. Your {story-telling|writing|humoristic} style is
    {awesome|witty}, keep {doing what you’re doing|up the good work|it up}!|
    I {simply|just} {could not|couldn’t} {leave|depart|go away} your {site|web site|website} {prior to|before} suggesting that I
    {really|extremely|actually} {enjoyed|loved} {the standard|the usual} {information|info} {a
    person|an individual} {supply|provide} {for your|on your|in your|to your}
    {visitors|guests}? Is {going to|gonna} be {back|again} {frequently|regularly|incessantly|steadily|ceaselessly|often|continuously} {in order to|to} {check up
    on|check out|inspect|investigate cross-check} new
    posts|
    {I wanted|I needed|I want to|I need to} to thank you for
    this {great|excellent|fantastic|wonderful|good|very good} read!!
    I {definitely|certainly|absolutely} {enjoyed|loved} every {little bit of|bit
    of} it. {I have|I’ve got|I have got} you {bookmarked|book marked|book-marked|saved as a favorite} {to check out|to
    look at} new {stuff you|things you} post…|
    {Hi|Hello|Hi there|What’s up}, just wanted to {mention|say|tell you},
    I {enjoyed|liked|loved} this {article|post|blog post}.
    It was {inspiring|funny|practical|helpful}. Keep on posting!|
    I {{leave|drop|{write|create}} a {comment|leave a response}|drop a {comment|leave a response}|{comment|leave a response}}
    {each time|when|whenever} I {appreciate|like|especially enjoy} a {post|article} on a {site|{blog|website}|site|website} or {I have|if I have} something to {add|contribute|valuable to contribute} {to the
    discussion|to the conversation}. {It is|Usually it is|Usually it’s|It’s}
    {a result of|triggered by|caused by} the {passion|fire|sincerness} {communicated|displayed} in the {post|article} I {read|looked at|browsed}.

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